Q1: What payment methods do you support?
A: We accept most major payment methods, including PayPal, Google Pay, credit cards, Kalna, and other popular options. We also support interest-free installment plans.
Q2: How do you protect my payment information?
A: We do not handle any of your payment information. All payment processing on LEDFACTORYMART is securely handled by PayPal or the respective bank.
Q3: Which shipping carriers do you use?
A: We only use secure and reputable carriers, such as DHL, FedEx, UPS, USPS, and other trusted postal services.
Q4: How long does shipping take, and how can I track my order?
A: Standard processing time is 7–15 business days after order preparation. Shipping typically takes 2–5 days.
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number.
Q5: Who is responsible for customs duties and taxes?
A: Customs duties and taxes vary by country/region. Buyers are responsible for handling customs and tax charges according to local laws. Most countries allow citizens to claim a refund for paid taxes within a specified period. As the seller, we do not cover any taxes, duties, or customs fees imposed by your local authorities.
Q6: Does LEDFACTORYMART charge any extra fees or taxes?
A: We usually declare a lower value on the package and include a complimentary gift. For most countries, our customers do not need to pay import fees. However, for certain countries (e.g., Germany, Italy, UK, Brazil), if you want us to declare the actual order value, please let us know in advance.
Q7: Are Jeep lights plug-and-play?
A: Yes. Most LEDFACTORYMART lights are designed to provide true plug-and-play installation for JK Jeeps. Most installations can be completed within a few hours.