Warranty Service for Your Purchase

Our team is dedicated to offering you high-quality products and excellent service. We're pleased to inform you that your purchase comes with LED Premium's 24-month WARRANTY Service, courtesy of Manufacturer LED Factory Mart. For products ordered before 2022, we offer a 1-year warranty on all LED items. For orders placed from January 2022 onwards, a 2-year warranty applies.

Should any quality issues arise on our end, we will provide a replacement at no cost, which will be dispatched once everything has been confirmed. Regarding shipping fees for replacements: if your order is within 3 months of delivery, we will cover the shipping costs for standard postal delivery. Should you prefer to upgrade to express shipping, or if your order is over 3 months post-delivery, shipping costs will be your responsibility.

To help us address your concerns effectively, please provide your basic information, along with photos and videos clearly demonstrating the product's quality issue. This information will be used to secure your replacement and will also be shared with our Quality Control department and factory for further inspection and preventive measures.

We value your privacy and assure you that all personal information provided will be treated with the utmost confidentiality and respect. Thank you for your cooperation.

Thanks for your kindly feedback, we will contact you through our email support@ledfactorymart.com. Meanwhile, please take some pictures or videos for the issue you said to support@ledfactorymart.com. We will reflect to our technicians for solutions and apply the new replacement for you.
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My lights can't work. How do I get the replacement?

Sorry for inconvenience. Please advise the details of the problem and leave a short video of the issue. We need to provide feedback to our engineer to confirm the problem. Please don't worry. Our products have 1 year warranty. Our support team will get the lights back to you and the correct replacement will be shipped once all are confirmed.

My parcel is broken. What do I do?

Please don’t worry. The new replacement will be shipped for free. The broken products needn’t return. Please confirm which part is broken, and send us clear pictures of the broken parts and the parcel box to check and confirm first.

One of the high/low beam was out. How do I get the replacement?

Please switch the broken light to another side of the vehicle. It can make sure the correct replacement is shipped.
If it can work after doing that, we will ship you a new adapter. Or please test the plug via electro probe if you have it. Check and confirm if there is power going through. If not, this will be the problem of the adapter. Please confirm it first and contact us to arrange the replacement to ship.
If it still doesn't work, please shoot a quick video that shows the issue and send it to our Facebook message → https://www.facebook.com/LEDLightFactoryMart
Our support team will arrange the correct replacement to ship within 48hs after confirmation.

The ring doesn't work. How do I get the replacement?

Please check if the connection wire correctly or loose. If the wire connection is correct, please turn on the turn signal light. If the turn signal light could work normally, there is something wrong with the control box. If it still doesn't work normally, there is something wrong with the headlight.
Please confirm it first and attach the picture or video to our Facebook message for us to confirm.→ https://www.facebook.com/LEDLightFactoryMart
We could apply the replacement based on the pic or video.

I just received/installed the fog light and find it doesn't work? How do I get the replacement?

Our product had passed the QC test before shipping and we make sure it could work normally.
As for the fog light, please confirm the problem if it was in the plug-in on the left front line. The ground wire on the plug-in that had pulled back will not make a connection. Or please check if the plug was backward. All these will cause the light doesn't work. Please feel free to contact us if still doesn't work after all is confirmed.

My lights look foggy, what can I do? 

Please check to see if the fogginess is due to condensation or if the lens itself is bad. Condensation does not cause a problem with the normal operation of the light.

IP ratings do not guarantee resistance as air is still trapped in the sealed assemblies, particles of which can still be condensed. For more details, please read more here. --> https://www.ledfactorymart.com/blogs/news/condensation-or-water-ingress

There is a venting hole in the back of LED lights. Please open it for a few hours. The water vapor can be excluded after a few hours of lighting. After the water vapor disappears, close the venting hole again. If the cause is not related to condensation, please drop up a line with a picture of the product and we will help you to apply the replacement.